These terms, together with your written quote, form the contract between you and Superior Bath Repair. We will send you these terms with your quote. By accepting your quote and instructing us to carry out work, you agree to be bound by these terms and our guarantee. If anything in these terms is inconsistent with your quote, the quote prevails.
Nothing in these terms affects your statutory rights, including your rights under the Consumer Rights Act 2015 to have services performed with reasonable care and skill, and your rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Where any term conflicts with those rights, your statutory rights prevail. For free advice about your rights, contact your local Citizens Advice.
We quote on the basis of the photographs and information you provide, and our quotes are valid for 30 days. We ask for as much detail as possible before quoting because we would rather turn work down than carry out a repair that will not last. If we do not believe a repair or resurface is in your best interests, we will tell you and advise you accordingly. If, on arrival, the item or the surface differs materially from what was described, we will explain this before starting and agree any revised price with you. No work begins until you have accepted the quote and these terms in writing.
Where your contract is made by email, phone or online (a ‘distance contract’), you have the right to cancel within 14 days of booking without giving a reason, using the cancellation form at the end of these terms or by telling us in writing.
Payment is due in full on completion of the work, by card or bank transfer, unless agreed otherwise in advance. Where pre-payment is agreed, it must be received before the technician attends. If payment is not received within 10 working days of completion, any guarantee may be suspended until payment is made; this does not affect your statutory rights.
Before our technician arrives, it is your responsibility to:
This last step matters: our spray process disturbs any dust in the room, which can then settle on the wet coating and leave a rough finish. We cannot accept liability for dust damage to the finished surface caused by a failure to clean the bathroom sufficiently beforehand. We also require access to power and adequate lighting throughout the work, and we cannot begin or continue where there are dripping or leaking taps or rotten or rusted frames or structures. Please tell us before booking if anyone in the property has respiratory conditions, allergies or sensitivities to chemical fumes, so we can advise accordingly.
Our standard coating is a brilliant white gloss. If your item is coloured, please tell us before booking so we can send a colour sample card in advance. Please note that our service is an in-situ, spray-applied restoration: while it produces a durable and attractive finish, it is not a factory-fired product finish, and a small degree of variation is normal. A roll-top or panelled bath is restored up to the visible lip; we do not restore the exterior of a bath unless it has been separately quoted.
Our quote assumes clear, uninterrupted access to all work areas and to power and lighting throughout, and that any work by other trades has been completed correctly and in good time before we arrive. Our process atomises a solvent-based coating through a spray gun, so we require access to an external window or door (not within the bathroom) to extract fumes and odours; for safety we cannot work without adequate extraction. No one may enter the room during the spray process. We reserve the right to make an additional charge where circumstances at the property reduce site availability or cause delays outside our control.
On arrival we will inspect the work to be carried out. If we believe your item can be restored in a less intrusive way, we will discuss the options with you so you can make an informed decision. Any change of scope may result in revised charges and, where relevant, a revised guarantee period. If we identify that a surface has previously been resurfaced or coated by others, an additional charge of £85 applies to strip the existing coating before work can proceed; we will tell you and agree this with you before any additional work begins.
Our repair and resurfacing systems are designed for, and perform reliably on, ceramic, porcelain, enamel and acrylic/GRP surfaces (‘standard surfaces’). Our guarantee (section 14) applies to standard surfaces.
Repair coatings adhere less reliably to glass, natural stone, metal and surfaces previously repaired or coated by others (‘non-standard surfaces’), and the risk of the repair failing — including the coating lifting, peeling, flaking or discolouring — is materially higher, even where the work is carried out correctly.
Where an item has pre-existing structural damage (for example a crack, chip or split, or damage caused by an impact), a repair cannot restore the item's original structural integrity and the damage may reoccur. We will record the pre-existing damage in photographs before we start. Our guarantee does not cover the reoccurrence of pre-existing structural damage. By accepting your quote you acknowledge this risk. Your statutory rights are unaffected.
On completion, the item must be left to cure for a minimum of 24 hours before use; in a cold room without heating this may take a little longer — if in doubt, ask your technician. No further work should be carried out in the bathroom for 48 hours after completion. The coating remains soft during this period. Never clean the repaired surface with abrasive creams or materials, for example Cif cream, stainless steel scourers or abrasive sponges. Your technician will explain cleaning and aftercare on the day, and we will also send written aftercare instructions with your booking confirmation and again at completion. We are not liable for damage to the coating caused by third parties or other trades during or after the curing period, or by a failure to follow the aftercare instructions.
On standard surfaces, we guarantee the adhesion of our materials to the surface — including against bubbling, blistering and cracking of the coating — for 12 months from the date of completion, provided the aftercare instructions have been followed. The guarantee confirms that the surface was correctly prepared and our materials correctly applied.
The guarantee does not cover:
This guarantee applies only to the original customer named on the invoice and is not transferable. To make a claim, please contact us as soon as reasonably possible after noticing the issue, so we can inspect it and prevent further damage, and allow us a reasonable opportunity to inspect before any other work is done to the item. Reporting promptly is a condition of this voluntary guarantee only; it does not affect your statutory rights or the time limits set by law for bringing a claim. This guarantee is in addition to, and does not affect, your legal rights.
If a repair fails, or the service was not carried out with reasonable care and skill, you are entitled to ask us to re-perform the work at no cost to you within a reasonable time, or, where re-performance is impossible or has failed, to a price reduction of up to 100% of the price paid. Where our work has damaged your property beyond its condition when we arrived, we will discuss putting that right with you. Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for fraud.
Cancellations made more than 48 hours before the appointment are free of charge. Cancellations made within 48 hours of the appointment may incur a charge of up to 50% of the job value, reflecting the costs we have actually incurred and the work we have turned away; we will always charge the lower figure where our actual loss is less. If our technician attends and is unable to carry out or complete the work because these terms have not been met (for example unprepared access, dripping taps, inadequate ventilation, or another trade being present), we will charge an abandonment fee equal to the greater of 50% of the job value or our minimum call-out charge of £80 (including VAT). All prices quoted to you include VAT.
We take before-and-after photographs of the work we carry out, both for our records and, from time to time, for our marketing. We respect your privacy: if you would prefer us not to use your images for marketing, please write to us at info@superiorbathrepair.com and we will honour your request. This does not affect the photographs we keep for guarantee and record-keeping purposes.
We hold and use your information to carry out your work and to correspond with you. We do not sell or pass your data to third parties for their own marketing. We keep a copy of your invoice, completion record and job photographs for the duration of the guarantee period. For full details, please see our Privacy Policy.
If you are unhappy with any aspect of our service, please contact us at info@superiorbathrepair.com or on 0330 818 5700. We will acknowledge your complaint within 3 working days and give a substantive response within 14 days, including an inspection visit where appropriate. If we cannot resolve matters between us, we are willing to consider mediation or another form of alternative dispute resolution before either of us starts court proceedings.
These terms are governed by the law of England and Wales. If any part of these terms is found to be unenforceable, the rest remains in force. We may update these terms from time to time; the version sent with your quote is the one that applies to your job.
To exercise your right to cancel under section 4, you may use this form (but you do not have to):
To: Superior Bath Repair, info@superiorbathrepair.com
I/We hereby give notice that I/We cancel my/our contract for the supply of the following service: [job reference]
Ordered on: [date]
Name of consumer(s): ________________________
Address of consumer(s): ________________________
Signature of consumer(s) (only if this form is notified on paper): ________________________
Date: ________________________
