1. Payment is due in full on the day the work is completed, either by card or bank transfer. No work will begin until payment terms have been agreed in advance. Where pre-payment has been arranged, this must be received before the technician arrives on site.
2. It is the client's responsibility to remove all loose items and personal effects from the bathroom prior to our arrival, including towels, toiletries, toothbrushes, and similar items.
3. For bath resurfacing appointments (not repairs), the client must ensure the shower screen has been removed before the technician arrives. We are unable to remove shower screens ourselves.
4. We require access to power and adequate lighting throughout the duration of the work. We are unable to begin or continue work without these.
5. We cannot carry out work where there are any dripping or leaking taps. If our technician arrives and is unable to proceed due to a dripping tap, a call-out fee of £50 will be charged.
6. No other trades must be working in the same room or in a way that causes dust whilst our technician is on site, as this will affect the quality of the finish.
7. If anyone in the property has respiratory conditions, allergies, or sensitivities to chemical fumes, the client must inform us before the appointment is confirmed so that we can advise accordingly.
8. If our technician arrives and identifies that the bath or surface has been previously resurfaced, an additional charge of £85 will apply to strip the existing coating before work can proceed. The client will be informed on the day before any additional work begins.
9. The resurfacing coating will remain soft for a period of 48 hours after completion. During this time:
10. The products used in our resurfacing process produce fumes during and after application. It is the client's responsibility to ensure the bathroom and surrounding areas are well ventilated throughout the work and for a minimum of 24 hours afterwards. This includes opening windows and doors where possible. Clients with respiratory conditions, allergies, or sensitivities should vacate the property during and after the work for the recommended ventilation period. We will not be held liable for any discomfort arising from fumes where adequate ventilation has not been maintained.
11. We will not accept liability for damage to the coating caused by third parties, other trades, or failure to follow aftercare instructions during or after the drying period.
12. Any concerns about the quality of the work or any issues arising after completion must be reported to us promptly and in any event within 7 days. We are unable to investigate or accept responsibility for concerns raised after this period.
13. Our technicians wear appropriate personal protective equipment whilst carrying out resurfacing work. Clients should be aware that this may include respiratory protection and protective clothing. This is standard practice and is in place for the safety of our technicians.
14. When painting the exterior of baths and feet, we will paint up to the visible lip and the outside of the feet. We are unable to paint the back of a bath if it is positioned against a wall.
15. Where a guarantee is issued following a Superior Bath Repair, it covers the adhesion of our materials to the surface for a period of 12 months from the date of completion. This includes blistering and bubbling.
The guarantee does not cover:
16. Where a bath, sink, tray, or other item has pre-existing structural damage (for example, caused by an object dropping into it), we are unable to offer any warranty on repairs to that item. The structural integrity has been compromised and by proceeding with the repair the client acknowledges and accepts the risk that the damage may reoccur.
17. Cancellations made within 48 hours of the scheduled appointment will be charged in full.
18. If our technician attends site and is unable to carry out the work for any reason within the client's control (including but not limited to unprepared access, dripping taps, or another trade being present), a call-out fee of 50% of the job value will be charged.
19. In the rare event that a repair fails and cannot be rectified after a reasonable number of attempts, and a refund is requested, the refund will be issued minus the cost of the call-out fee and any materials used.
By proceeding with a booking you confirm that you have read, understood, and agreed to these Terms & Conditions.
